A booking-change request should identify the reservation, describe the exact change requested, and ask the airline to confirm whether it is allowed and whether any additional fee applies. The official guidance cited here does not provide a mandatory field list, fixed fee, or universal deadline.
What to include in the request
The following details form a practical checklist rather than verified mandatory fields:
- Booking identification: Include the reference or other identifying information shown by the relevant booking channel.
- Current travel details: State the date, route, or other booking information needed to distinguish the reservation.
- Requested change: Describe the new date, route, or other amendment precisely rather than simply writing “change booking.”
- Separate requests: List each requested change individually so that none is mistaken for part of another.
- Fee and eligibility check: Ask whether the ticket’s fare rules permit the change and whether an additional fee will apply.
- Status confirmation: Request confirmation of whether the change has been completed; a request alone should not be treated as confirmation.
The cited guidance does not confirm a required booking-reference format, passenger-name format, or complete set of identification fields. Travellers should use the fields requested by the relevant booking channel and confirm the requirements before submitting the request.
How direct bookings can be changed
For a direct booking, the airline says travellers can log in to Manage Booking, which it describes as the fastest way to make changes. Changes may not be allowed or may incur additional fees, subject to the fare rules of the ticket.
The cited guidance does not set out the same process for every type of booking. A traveller whose reservation was made through another channel must confirm the applicable booking process before assuming that the direct-booking route is available.
What still needs confirmation
Before treating a change as completed, the traveller still needs written confirmation of:
- whether the specific ticket can be changed;
- the exact amendment entered;
- any additional fee;
- the resulting booking status; and
- any timing requirement associated with that ticket.
The available official guidance states no fixed charge or general deadline. Those details vary under the applicable ticket conditions and cannot be confirmed from the cited page alone.