If a booking confirmation has not arrived, the first step is to identify how the booking was made. For a direct booking, start with Manage Booking; for a booking made through a travel agent, contact that agent directly.
Start with the booking route
The cited guidance concerns booking changes rather than confirmation-email delivery. It identifies Manage Booking as the fastest way to make changes to a direct booking. For tickets purchased through a travel agent, it directs the passenger to contact the agent to organise any change.
Accordingly:
- Direct booking: sign in to Manage Booking.
- Booking through a travel agent: contact the travel agent and ask it to verify the booking details and the status of the missing confirmation.
Confirm what remains unresolved
The guidance does not state that either route will resend a confirmation. It also does not specify a waiting period, deadline or fee for obtaining a missing confirmation.
The traveller should therefore ask the relevant booking channel to confirm:
- whether the reservation details are recorded;
- how the booking confirmation can be provided; and
- whether any action or charge applies before proceeding.