Changing a ticket means asking to alter an existing booking while retaining the reservation, if the change is accepted. Cancelling means asking to end the booking; it does not automatically guarantee a refund. The available information confirms that direct bookings can be changed through Manage Booking, while all cancellations and refunds are subject to the applicable terms and conditions.
What can be confirmed?
For a direct booking, the published process is to log in to Manage Booking to make changes.
For a cancellation or refund, the available information does not promise a particular outcome. Eligibility, deductions and the amount refundable depend on the terms and conditions that apply.
The information provided does not confirm:
- whether a change or cancellation fee applies;
- whether any fare difference must be paid;
- a change or cancellation deadline;
- a refund amount or expected processing time;
- whether a particular ticket is refundable.
What to check before confirming
Before submitting either request, the traveller should check the terms attached to the specific booking and confirm:
- Booking type: The published change process covers direct bookings; the available information does not establish the process for other booking types.
- Change conditions: Whether the requested alteration is permitted and whether any amount would be payable.
- Cancellation conditions: Whether cancelling ends the booking without a refund or makes a refund available.
- Timing and refund details: Any applicable deadline, deductions, refund method and expected processing time.
- Written confirmation: Whether the requested change or cancellation appears in the booking record after submission, and whether a confirmation is received.
In short, a change asks to modify an active booking, while a cancellation asks to end it. Refund entitlement should not be assumed without checking the applicable terms.