A travel agent should be contacted when the agent arranged the ticket, because the carrier’s guidance directs the passenger to that agent to organise the change. For a ticket booked directly with the carrier, the stated route is to log in to Manage Booking.
Who should be asked?
| How the ticket was booked | Who to contact | Stated next step |
|---|---|---|
| Through a travel agent | The seller—the travel agent that arranged the booking | Contact the agent directly to organise the change. |
| Directly with the carrier | The carrier | Log in to Manage Booking. |
The booking route is therefore the key distinction. Merely identifying the carrier does not mean that every change should start through the carrier: the published guidance gives a different route for tickets purchased through a travel agent.
How can the booking route be checked?
The purchase history should be confirmed from the booking records before relying on either route. The available guidance does not provide a separate fallback procedure for passengers who cannot determine how the ticket was booked. In that situation, the travel agent and the carrier should not be assumed to handle the change identically.
What still needs confirmation?
These instructions establish where to start, not the full terms of a change. The available details do not specify:
- any change fee or refund amount;
- a deadline for making or completing the change;
- fare or ticket restrictions;
- eligibility for a particular change; or
- whether a requested change will be approved.
Those matters must be confirmed with the relevant travel agent or carrier before the change is treated as agreed.